Hardeep Kaur
Senior Technical Writer
Profile Summary
Hardeep Kaur is a Senior Technical Writer at Zingmatrix with over 15 years of experience, specialized in creating user-centric content across various domains. With a passion for clarity, she transforms complex information into easy-to-understand content that is suitable for customer experience.
She is a person who believes in continuous improvement and collaborative work. Hardeep has expertise in managing documentation projects, mentoring writers, and engaging with cross-functional teams. She knows tools like Oxygen XML, GitLab, Postman, and DITA, and also has a good hand in XML, Markdown, YAML, and JSON.
At Zingmatrix, she leads the technical content team for enterprise platforms and makes sure the documentation is structured and helpful for developers, administrators, and business.
Education
- Indian Institute of Management, Calcutta
Executive Program in Business Management
- Nagpur University
Bachelor of Engineering
Expertise
- Technical Writing
- Peer Review
- Documentation
- Mentoring
- Team Leadership
- Expert Tools
- Team Collaboration
Experience
- Currently working with Zingmatrix as Senior Technical Writer.
- She has worked with giants like Cisco, where she formed customer-focused product content.
- Worked with JPMorgan Chase & Co. as a Technical Writer, where she created process documentation for the financial cloud system.
- Worked with F5 as Senior Technical Writer, where she wrote enterprise guides across multiple security and access products.
- She has worked as a Technical Writer for Western Digital, where she built SDK documentation and content for cloud storage tools.
- She has worked for ESQ Business Services as a Technical Writer, where she formed user guides for HP’s ATM/POS solutions.
Interest
- Reading Fiction
- Participating in Community Events
- Volunteering Work
